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Howdy Reader! This week I lost a good twenty minutes fighting my own computer over a job that should've taken two. Wrong password three times, until it threatened to lock me out like I was a burglar breaking into my own house. Then the file I'd saved somewhere "clever" (So clever that past me thought it was a good idea to hide it from present me). Then, right on cue, an app decided THAT was the perfect moment to install a critical update. By the time I was ready to do the actual work, I'd forgotten what the actual work was. That, my friend, is friction. And I think all of us struggle with it. You know the sound of sneakers squeaking on a basketball court. The squeal that fills a gym like a thousand tiny shoes screaming for their mama. Scientists finally figured out why it happens, and, nerd that I am, I find it fascinating... When a player plants and cuts, tiny patches of rubber grab the floor, peel away, and snap back. About 4,800 times a second. (My knees have started to make a similar sound, but nowhere near that impressive.) That grip-and-release, over and over, is the squeak. And here's what's cool... the noise is the sound of traction. The squeak IS the grip. No squeak, no stopping on a dime, no explosive first step. On the court, the players moving the quickest are the ones making the most noise. So on the court, friction is the whole game. It's what lets you pivot, cut, and stop before you faceplant into the hardwood. In your workflow, though, friction is usually the opposite. It's the fourteen browser tabs, the "which password was it," the file hidden by your own past self. That's not grip. That's drag, all the junk sitting between you and the work you actually sat down to do. But before you go declaring war on ALL friction, hear me out. Zero friction isn't the dream either. A workflow with no resistance at all isn't you shipping your best stuff. It's you horizontal on the couch, three episodes deep into the first season of Knight Rider, working through a sleeve of Oreos like a possum in a dumpster behind a Krispy Kreme, and washing it down with a bag of Doritos. No resistance, no traction, no output. Just cookie crumbles, orange dust and a nap. A little friction is what aims all that energy at something. Researchers Oguz Acar and his team combed through 145 studies and found a sweet spot: too few limits and we don't bother pushing, too many and we lock up, but the right amount of constraint is what forces the creative leap. There's even a name for this poster child. The Green Eggs and Ham Hypothesis. Dr. Seuss's editor bet him fifty bucks he couldn't write a book using no more than 50 different words, and that dare gave us Green Eggs and Ham. The limit didn't box him in. It handed him a classic. My takeaways... Some friction is grip. The pause before you hit send. The deadline that finally gets you moving. The second look that catches the typo before the whole internet does. The trick is telling grip from drag. Which squeak is traction, and which is just you wearing a hole in the floor. So this week, listen for where you squeak. The task you dread. The five clicks that should be one. The handoff that stalls out every single time. Pick ONE and smooth it. Automate it, template it, hand it to AI, or delete the dumb thing entirely. Give your best work more grip and less drag. What's the squeakiest part of your workflow right now? Hit reply and tell me. Send me your squeak, and I'll send back a fix if I've got one. See ya around the interwebs, -Jeff |
Jeff is an international speaker and visual marketing consultant. He hosts the Social Media News Live show and podcast and is also the editor for Guy Kawasaki's Remarkable People Podcast. He is also "Head Beard" at Manly Pinterest Tips.
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